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How We Keep Your Account Safe

When you open an account with ojol toto, your personal and payment information is protected by clear, straightforward privacy practices.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureYour control, your choice
ojol toto How We Keep Your Account Safe
PRIVACY QUESTIONS

How to Reach Our Privacy Team

If you have questions about how we handle your data or want to request changes to your account information, our support team in Semarang is available during extended hours to assist you. You can reach privacy support through live chat in the lobby, email, or WhatsApp. Response times are typically under 24 hours for data requests and account access questions.

Team online

Live Chat

Open the support widget in the lobby's bottom-right corner any time. Our team answers privacy and account questions within one hour during peak hours.

Email Support

Send your privacy request to [email protected]. Include your account email and a clear description of your request. We reply within 24 hours.

Account Settings

Update your personal information directly in Settings > Profile. Changes to email, phone, or payment method take effect immediately after verification.

SECURITY & CONTROL

How We Protect and Manage Your Privacy

Your privacy on ojol toto is protected through encryption, regular security audits, and clear data-handling rules. We use industry-standard SSL encryption for all connections to our servers.

Data Encryption

All data you send to ojol toto travels through encrypted channels.

Cookie Policy

We use cookies to keep you logged in, remember your lobby settings, and track which games you view.

Account Access

You can request a copy of all data we hold about you, including your game history and account changes, at…

Data Retention

Your account data is kept as long as your account is active.

Third-Party Sharing

We share your data only with payment processors for DANA, OVO, GoPay and QRIS, and with fraud-prevention services.

Right to Correction

Found an error in your profile? Go to Settings > Profile, update the information, and verify your changes.

Frequently Asked Questions About Your Data

We answer the most common questions about how ojol toto handles privacy, data requests, and account security.

Yes. Go to Settings > Privacy and select 'Download My Data'. We'll prepare a file with everything we hold about you — account details, transaction history, device information and cookies. The file is ready within 24 hours and you can download it directly from your account.

Personal data like your name and contact details are deleted within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS payments are kept for 7 years to comply with Indonesian financial regulations. You'll receive a deletion confirmation email.

Your payment details are encrypted and tokenized — we don't store full card or wallet numbers. Only a unique token is kept so we can process your withdrawals. DANA, OVO, GoPay and QRIS transactions are handled by the payment provider's secure servers, not ours.

We use cookies to log you in, remember your lobby settings, and track which games and tables you visit. Turning off cookies in your browser will log you out immediately and prevent login. You can clear cookies anytime; we'll set new ones when you sign back in.

Contact our Privacy Team via live chat in the lobby, email [email protected], or WhatsApp. We investigate data misuse reports within 48 hours and will notify you of findings. You also have the right to file a complaint with Indonesian data protection authorities.

No. We never sell or rent your personal data. We share information only with payment processors like DANA, OVO, GoPay and QRIS, and with fraud-detection services that help us keep your account safe. You control what you share.

Open Settings > Profile to update your email, phone, or other details. Changes take effect immediately after verification. To change your DANA, OVO, GoPay or QRIS payment method, go to Settings > Payment Methods and add a new option or remove old ones.